Coaching Skills Certification

A skills programme by Tremendis Learning
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Definitions of Coaching and Counseling

Definitions of Coaching and Counseling

Definitions of Coaching and Counseling

Coaching: A directive process conducted by a manager to train and orient an employee to the realities of the workplace and to help the employee remove barriers to optimum work performance.
Counseling: A supportive process conducted by a manager to help an employee define and work through personal problems or organizational changes that affect job performance.

Coaching and counseling share many ofthe same skills, such as listening, showing empathy, asking questions, providing information, and creating action plans. At times, they may seem to overlap.

A good manager ...

  • Can begin a session with counseling, and realize, in the moment, the need to switch to coaching or vice versa depending on whether there is a skill, motivational, or resource deficit. These will be covered in depth in the next section.
  • Helps employees be successful by monitoring and observing job performance on an ongoing basis. This does not mean micromanaging, but rather being able to delegate the right work to the right employee at the right time.
  • Gets employees ready for new tasks or assignments that require new skills. A good manager knows how to provide direction, support, feedback, and training to help employees achieve performance expectations.
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Coaching Skills Certification is a service offered by Tremendis Learning CC (2006/019194/23). Copyright Protected 2016, All rights reserved. Designed by Monre J Botes.
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